Studio West Creatives
AI front desk and revenue recovery for healthcare practices.
West Practice OS helps healthcare and wellness practices capture inquiries, qualify appointment interest, route staff handoffs, and recover old opportunities without adding another person to the front desk.
The problem is not that your practice needs more AI. The problem is that opportunity is leaking before your team can act on it.
A new patient, client, or member may be worth thousands over the relationship. Losing even a few each month to slow response, unclear intake, or inconsistent follow-up is enough to justify a better operating system.
Revenue Leaks
Four places practices lose money quietly.
Missed inquiries
Calls, forms, DMs, and website visits arrive faster than the front desk can respond. The lead goes cold before anyone owns the next step.
Manual intake
Staff repeat the same questions, collect the same details, and move information between tools by hand.
Dead follow-up
Old leads, no-shows, dormant patients, and almost-booked prospects sit untouched because nobody has time to chase them.
No operating view
Owners cannot easily see what came in, what was handled, what needs action, and where revenue is leaking.
The System
One front door for leads, intake, handoff, and follow-up.
The system sits before the clinical relationship. It does not replace your EMR or your staff. It makes sure the right opportunities reach the right person with the right context.
01
Lead Capture
Website forms, landing pages, appointment interest, and service inquiries routed into one clean workflow.
02
AI Intake Assistant
A guarded intake layer that collects intent, preferred location, contact details, and next-step context before staff steps in.
03
Staff Handoff
Every qualified inquiry is summarized, tagged, and routed so the team knows who needs a call, text, or follow-up.
04
Revenue Recovery
Reactivation and follow-up workflows for old leads, no-shows, abandoned inquiries, and review requests.
05
Practice Dashboard
A simple command center for owners and operators to see inquiries, status, opportunities, and workflow performance.
Built For
Practices where inquiry speed and trust matter.
Implementation Options
Choose the right scope after the leak is clear.
Every engagement begins by identifying where the practice is losing opportunity today, then scoping the smallest system that fixes the highest-value leak. Pricing depends on workflow complexity, locations, integrations, compliance requirements, and support needs.
Foundation Rebuild
Fix the digital foundation.
Scoped after audit
About 3 weeks
- Modern website rebuild
- SEO and page-structure cleanup
- Service and location architecture
- Forms, routing, and basic follow-up
- Ownership of code, admin, and hosting
Practice Growth System
Build the front door that captures more opportunity.
Scoped after audit
14-21 days
- Everything in Foundation
- AI-assisted lead capture
- Inquiry routing and staff handoff
- Missed-inquiry follow-up
- Review request workflow
- Basic operator dashboard
- Staff training and documentation
Practice OS
Install the practice command center.
Scoped after audit
21-30 days
- Everything in Growth
- Custom internal command center
- Multi-location reporting
- Reactivation campaigns
- Guarded AI FAQ/intake assistant
- Executive reporting
- 30-45 days post-launch support
Process
Four steps from audit to launch.
Day 1-2
Audit the front door
Map inquiry sources, missed-call handling, forms, service paths, staff handoffs, and current follow-up.
Day 3-7
Build the capture layer
Install forms, routing, AI-assisted intake prompts, notifications, and the first dashboard view.
Day 8-11
Wire recovery
Add follow-up, reactivation, review requests, and status tracking for prospects that would otherwise disappear.
Day 12-14
Train and launch
Walk staff through the workflow, document the system, test edge cases, and launch the operating cadence.
8+
years across cybersecurity, systems, and solutions engineering
6M+
content views in 6 months across AI, creative, and systems work
435
AI community members learning tools, workflows, and implementation
14
days to install the core operating workflow
Guardrails
The system respects the boundary between marketing and clinical care.
The first version focuses on front-door workflows: contact details, service interest, preferred location, callback timing, routing, and staff follow-up. Anything involving clinical details, medical records, diagnoses, treatment information, insurance specifics, or protected health information gets scoped separately with the right compliance review and tooling.
First Step
Find the leak before you buy the system.
The Practice Leak Audit maps your inquiry flow, follow-up gaps, intake friction, and highest-value automation opportunities before implementation begins.
Request a Practice Leak Audit